General Terms and Conditions

Effective from 1 July 2026 · rendszermentor.hu

1. The service provider

• Name: Gábor Lőkös, sole proprietor (the „Provider”)
• Registered seat: 5600 Békéscsaba, Degré utca 45., Hungary
• Registration number: 23748299 · Tax number: 60850942-2-24
• Email: info@rendszermentor.hu · Phone: +36 (30) 629-2359
• Hosting provider: Hostinger operations, UAB (Jonavos g. 60C, 44192 Kaunas, Lithuania, gdpr@hostinger.com)

2. General provisions

These General Terms and Conditions (the „GTC”) set out the conditions for using the services available on the rendszermentor.hu website (the „Website”). By submitting an order, the customer (the „Customer”) accepts the GTC. The contract is concluded electronically, does not qualify as a written contract, is not filed, and its language is Hungarian. The Provider has not submitted to any code of conduct.

The Customer may be either a business or a private individual (consumer). Provisions applying specifically to consumers (right of withdrawal, conciliation board) are set out in sections 9 and 13; these do not apply to businesses.

3. The services

3.1. Consultation

A 60-minute professional consultation on process organisation, operations and digitalisation, via online video call. The consultation ends with a written summary and action plan. Fee: HUF 45,000 + VAT per hour (introductory price), or the price shown on the Website at any given time. An in-person, on-site consultation can be purchased separately in the webshop for HUF 499,900 + VAT per occasion; the exact time and location are agreed after purchase.

3.2. Rendszermentor Club

A monthly, limited-capacity (up to 50 members) membership programme, the content of which (live consultations, video library, priority access, community) and current fee are set out on the Club page of the Website. Membership applies to the period covered by the fee. One tool selected by the Provider (for example an ERP system) is set up as part of the membership; providing additional or different tools is subject to a separate fee on top of the monthly fee.

3.3. Video courses

Pre-recorded, online educational materials (digital content). The Customer receives access to the purchased course after purchase, for the period indicated on the Website or until revoked.

3.4. Project-based system building

Full, project-based management of the introduction or replacement of an ERP system: vendor-independent selection, supervision of the data migration, coordination between the developers and the Customer, and training of the team. The service starts with an assessment audit, on the basis of which the Provider gives an individual offer setting out the exact scope, schedule and fee. The contract is concluded upon written acceptance of the individual offer; payment is made according to the conditions set out in the offer. This service is typically provided to businesses (not consumers) on the basis of an individual agreement.

4. Conclusion of the contract

4.1. Purchase in the webshop

1. The Customer adds the selected service to the Cart, then provides billing details on the Checkout page. Data entry errors can be freely corrected in any field before the order is submitted, and the Cart contents can be modified or deleted.
2. The order can be submitted with the button clearly indicating a payment obligation („Order”), by accepting the GTC and the Privacy Policy.
3. The Provider confirms receipt of the order by email within 48 hours at the latest; the contract is concluded with this confirmation. If the confirmation is not received within 48 hours, the Customer is released from the offer.

4.2. Requesting a quote via form, email or phone

1. The Customer indicates their request via the Website’s form, by email or by phone.
2. The Provider confirms the enquiry within 24 hours and, for a consultation, proposes an agreed time.
3. The contract is concluded upon the Provider’s confirmation and payment of the fee.

5. Payment terms

• Bank transfer based on a proforma invoice: the Provider sends an electronic proforma invoice together with the confirmation; the consultation time is finalised once the fee is credited.
• Bank transfer for webshop purchases: the order confirmation email contains the Provider’s bank account number; the order number must be entered in the payment reference. Fulfilment (booking, granting access) begins after the fee is credited.
• Renewal of Club membership: membership renews automatically each month: on the renewal date the system issues a renewal order, of which the Customer receives an email notification. The renewal fee is due within 8 days of the order date; if it is not paid, the Provider may suspend the membership and terminate it after 30 days.
• Online card payment: via the payment provider available on the Website, once it becomes available. The current payment methods are shown on the Website.
• The Provider issues an electronic invoice for the payment. Prices are in HUF; the VAT rate is shown on the invoice.
• For Club membership, the monthly fee is due on the first day of the given membership period.

6. Consultation: rescheduling and cancellation

• The Customer may reschedule or cancel the confirmed appointment free of charge at least 24 hours before its start.
• In case of cancellation within 24 hours before the start, or a no-show, the Provider is entitled to charge 50% of the fee; the remaining amount is refunded or, on request, credited towards a new appointment.
• If the appointment is missed due to the Provider’s fault, the Customer, at their choice, receives a new appointment or a full refund.

7. Rendszermentor Club: membership terms

• Membership is for an indefinite term and renews automatically each month; the renewal date is the calendar day of joining. The fact of renewal, its fee and the method of cancellation are also stated by the Provider on the product page before the order is placed.
• The Customer may cancel the membership at any time, without giving reasons, effective from the next renewal date; the fee for the started period is not refunded, and the service remains available until the end of that period.
• Cancellation is just as easy as joining: with one click in the account (My Account / Subscriptions) or by email (info@rendszermentor.hu).
• The Provider may change the fees for the future, notifying members by email at least 30 days in advance. The change does not affect an already paid period.
• Content belonging to the membership is available during the membership period.

8. Video courses: terms of use

• With the purchase, the Customer acquires a non-exclusive, non-transferable licence to view the course for their own (in-company) purposes.
• Sharing access, recording, downloading, redistributing or publicly screening the content is prohibited. Infringement may result in termination of access and a claim for damages.

8/A. Live online sessions (webinars, training)

• Live sessions (Club webinars, group training) take place via video call; the Customer provides the device and internet connection needed to participate.
• The Provider may make holding a group training subject to a minimum number of participants. If this number is not reached, the Provider proposes a new date at least 3 working days before the appointment, or refunds the paid fee in full, at the Customer’s choice.
• The Provider may record the sessions and make them available for replay to eligible participants. Participants may not make their own recordings, and may not pass on what is said during the sessions or the materials received to third parties.
• The right to participate may be transferred to another person only with the Provider’s prior written consent.

9. Consumer right of withdrawal and termination

A Customer qualifying as a consumer has, under Government Decree 45/2014 (II. 26.), a right of withdrawal without giving reasons (or, in the case of a service, a right of termination), which may be exercised within 14 days from the date the contract is concluded, as follows:

• Consultation and live sessions (service): within the 14-day period, performance begins only at the consumer’s express, prior request (for example if they book an earlier time). In that case, upon termination, a fee proportionate to the part already performed may be charged. Once the service is fully performed (the consultation is held), the right of termination ceases, provided that performance began with the consumer’s express, prior consent and the consumer acknowledged that they lose their right of termination upon full performance.
• Video course (digital content not supplied on a tangible medium): the right of withdrawal ceases if the Provider began performance (opened access) with the consumer’s express, prior consent, the consumer simultaneously declared their acknowledgement that they thereby lose their right of withdrawal, and the Provider sent a confirmation of this.
• Club membership: in case of termination within 14 days of concluding the contract, a fee proportionate to the period already used may be deducted, and the remaining amount is refunded.

The right of withdrawal or termination may be exercised:

• using the online function available on the Website’s „Withdrawal from the contract” page; the Provider promptly confirms receipt of the declaration on a durable medium (by email), together with its content and time,
• by email (info@rendszermentor.hu) or by post, either using the model declaration below or with any other clear statement.

The Provider refunds the amount due within 14 days at the latest from becoming aware of the withdrawal or termination, using the same payment method as the original (for bank transfer, to the bank account provided by the Customer). If the Provider fails to provide information about the right of withdrawal, the deadline is extended by 12 months.

10. Defective performance, warranty

In case of defective performance by the Provider, the Customer may enforce their warranty rights under the Hungarian Civil Code (repair, price reduction, withdrawal). In consumer contracts, the consumer may enforce warranty claims within two years of performance.

For the video courses (digital content) and the Club’s online content (digital service), the rules of Government Decree 373/2021 (VI. 30.) apply: in case of defective performance, the consumer may request repair, claim a proportionate price reduction, or terminate the contract. For a continuously provided digital service, the proportionate price reduction applies to the period affected by the defective performance.

11. Intellectual property

The Website, the materials provided during consultations, the Club content and the video courses are protected by copyright, owned by the Provider. Their use beyond the scope described in section 8 is permitted only with the Provider’s prior written consent.

12. Liability

The consultation and the educational content provide professional support; turning what is said into business decisions and implementing them is the Customer’s responsibility. The Provider does not provide legal, tax or accounting advice. The Provider’s liability for proven damage caused by breach of contract extends, within the limits permitted by law, up to the amount of the fee for the given service; this limitation does not apply to intentionally caused breaches, or breaches harming human life, physical integrity or health.

13. Complaint handling and enforcement

• Complaints can be made at info@rendszermentor.hu or by post (5600 Békéscsaba, Degré utca 45., Hungary). The Provider promptly confirms receipt of a complaint received electronically and responds to it in substance, in writing, within 30 days. The Provider keeps the complaint and the response for 3 years.
• If a complaint is rejected, the consumer may turn to a conciliation board. The board competent for the Provider’s seat: Csongrád-Csanád County Conciliation Board (6721 Szeged, Párizsi körút 8-12., phone: +36 (62) 549-392, email: bekelteto.testulet@cskik.hu, online request: bekeltetes-csongrad.hu). The consumer may also choose the board competent for their own residence; the list of boards is available at bekeltetes.hu. The Provider has a duty to cooperate in the conciliation procedure.
• In consumer protection authority matters, the consumer protection department of the county government office competent for the consumer’s residence acts; the national consumer protection authority is the National Trade and Consumer Protection Authority (NKFH).

14. Data processing

The processing of personal data is governed by the Privacy Policy.

15. Final provisions

In matters not regulated by these GTC, Hungarian law applies, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on Electronic Commerce Services, Act CLV of 1997 on Consumer Protection, Government Decree 45/2014 (II. 26.) and Government Decree 373/2021 (VI. 30.). The Provider may amend the GTC unilaterally; the amendment applies to contracts concluded after publication. The GTC in force at any given time is available on the Website.